2015 Provider Satisfaction Survey Results; Report Suspected Maltreatment of Vulnerable Adults and Children; Maintenance Care Defined; Moving or Retiring? Let Us Know!
2015 Provider Satisfaction Survey ResultsThank you for completing the ChiroCare Provider Satisfaction Survey and sharing your thoughts with us. We read each comment and take them seriously. Gaining insight into provider and staff interaction with CCMI’s ChiroCare product enables us to measure overall provider satisfaction and make necessary adjustments based on your responses.
In the past, CCMI has collected provider feedback via a secure, online survey. However, as a part of our continual improvement process, a new approach was selected in 2015 that removes anticipated barriers and aims to make participation as easy and streamlined as possible.
New approach for 2015
After reviewing a number of survey approaches, CCMI decided to shift its ChiroCare Provider Satisfaction Survey from an online platform to a paper approach. We selected this approach because:
- A number of providers have indicated they prefer this method of communication
- A paper approach allows for easy completion by both doctors and staff who often work together to answer the questions
- A paper survey sitting on a desk keeps it top-of-mind and serves as a reminder to complete it
- A paper survey offers the easiest approach for providers who have limited down time during the day
- CCMI exceeded its participation goal by achieving a 32% response rate (the response rate doubled from years past). This increase indicates providers favor a manual survey form over an electronic survey.
- The overall impression of ChiroCare remains high with 90% of provider ratings from the Top 3 Tiers (Top 3 tiers include excellent, good, and fair)
- Over 60% of respondents are using outcome tools
- Top 3 focus areas for 2016 include: customer service, professional development, and communications
Doctors are Required to Report Suspected Maltreatment of Vulnerable Adults and ChildrenDid you know doctors are required by law to report suspected maltreatment of vulnerable adults or children (Minnesota Statutes, §§ 626.557 or 626.556)? The Minnesota Department of Human Services provides a web-based training, at no cost, to all mandated reporters (individuals who through professional capacities know or believe maltreatment has taken place). You may click on the appropriate link to report suspected maltreatment of adults or children.
Maintenance Care DefinedThe Centers for Medicare and Medicaid (CMS) defines maintenance care as “a treatment plan that seeks to prevent disease, promote health, and prolong and enhance the quality of life; or therapy that is performed to maintain or prevent deterioration of a chronic condition. When further clinical improvement cannot reasonably be expected from continuous ongoing care, and the chiropractic treatment becomes supportive rather than corrective in nature, the treatment is then considered maintenance therapy.”
Feel free to share CCMI’s patient handout on Insurance Coverage with any patient that would appreciate extra support in understanding maintenance care and which services are covered or not covered.
Moving or Retiring? Let Us Know!When working through an office move, retirement or any other update to your contact information or availability, please be sure to notify CCMI. Most demographic changes can be reported by submitting the Practitioner Information Update Form which is available on ChiroCare Connect. Termination requests due to retirement or relocation outside of the CCMI service area, however, must be faxed no less than 120 days prior to the desired termination date.
Please contact our Provider Services team at 877-886-4941 with any questions about submission of updates.
Thought for the Week
“No one can whistle a symphony. It takes a whole orchestra to play it.” – H.E. Luccock
Posted under: Weekly News Flash