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May 2018 News Flash

May 31, 2018

In this issue

  1. Fulcrum Health’s Symposium is a Success!
  2. Fulcrum’s 2017 Annual Report is Now Available
  3. Credentialing Improvements Coming Soon!
  4. False Claims Act & Billing as the Servicing Provider
  5. Audit Protection – Webinars
  6. 2018-2019 ACA CPT & RUC Advisor Fellowship
  7. Moving or Retiring? Let us Know!

Fulcrum Health’s Symposium is a Success!

Symposium AttendeesAs an added value to our network providers we held the event, “Care Connections: Building Bridges for Integrative Care ,” which took place May 17 at the Sheraton Hotel in Bloomington, MN and included 5 free CE credits.

Discussions focused on how conservative care is a successful option for pain management when traditional medical procedures don’t offer relief, as well as methods for doctors and chiropractors to work together to find the best course for pain management without reliance on opioids. Several industry experts spoke at the event, representing hospitals and health systems, chiropractic care, payers and insurers, rehabilitation and integrated medicine providers.

We addressed topics of growing interest among health care providers and consumers who are calling for treatment options that reduce reliance on opioids.

Symposium Attendees“Real items we can take back to the clinic today”

– Symposium Attendee

Key takeaways for attendees included:

  1. Motivational interviewing builds rapport with patients and helps doctors gather clinical and lifestyle information in a conversational manner. This type of patient engagement enhances communication and relationships with patients, leading to trust and patient satisfaction, as well as improved outcomes.
  2. Strategies to increase patient commitment to change include using “change talk” (statements and/or behavior that reflects movement toward changing a targeted behavior), a focus on patient readiness to change, and understanding the stages of change.
  3. Patients stress the importance of alternative care methods and the positive impact of chiropractic care. Patient guests shared emotional stories highlighting the improved quality of life they were able to achieve through Fulcrum network providers.
  4. Findings show that opioids can cause patients to become hypersensitive and make pain worse in the long-term, which makes it beneficial for patients to learn self-care. Doctors must create realistic expectations about the recovery process to help manage patient expectations about pain and recovery. Pain will decrease with chiropractic care, allowing the patient to think differently about pain and increase their ability to self-manage.

“We live in a world so focused on opioids that sometimes people forget there are other non-pharmacologic, conservative treatment options that can be used prior to or in combination with opioid pain medications. Our symposium was meant to reinforce that there are effective, evidence-based, low-risk, conservative care options for managing pain that can help people in ways that truly improve their quality of life,” says CEO, Patricia Dennis. “We examined how chiropractic networks use a multi-modality approach to overall patient health and wellness and chronic pain management, and we also offered patients a unique opportunity to share their struggles and stories of how physical medicine has impacted their lives for the better.”

For more information and to view testimonials and the summary, visit our Fulcrum Health Symposium page.

Watch for additional events coming soon!

Fulcrum’s 2017 Annual Report is Now Available

An electronic version of Fulcrum’s 2017 Annual Report is now available.

Please feel free to view/download it on our Media Room webpage at .

Credentialing Improvements Coming Soon!

We are pleased to announce that Fulcrum Health will soon begin processing credentialing applications in-house rather than outsourcing to a vendor. Initial credentialing is the collection and evaluation of a practitioner’s application and supporting documents to join Fulcrum’s network. Recredentialing is a similar process which is conducted every 3 years and is used for determining continued participation. Fulcrum is making this change to improve service to our network providers by maintaining a transparent credentialing process with clear instructions, timely processing of applications, and prompt response to inquiries.

Watch for updates in future News Flash articles.


False Claims Act & Billing as the Servicing Provider

This month’s article will look at the importance of billing for services as the servicing provider and how billing under another provider’s name is a contract violation with Fulcrum Health and may possibly be a violation of the False Claims Act (FCA). Violations of this requirement may result in immediate termination from the network. Additionally, payment to the provider may be recouped.

Services provided to a member must be billed by the provider that provided the procedure(s). The exception to this rule is a valid locum tenens agreement between the provider and Fulcrum.

In the situation where a clinic has network and non-network providers practicing, some patients may not be able to see all providers if insurance is being billed. If a patient sees a non-network provider, that provider may not bill under the name of another provider in that clinic who is a network provider with the patient’s insurance company. Regardless of network status, all claims must be submitted under the name of the treating or supervising provider. If claims are submitted under a different name, this may be considered potential fraud and a violation of the FCA.

In 31 U.S. Code § 3729 it states:

“ (1) In GENERAL. — Subject to paragraph (2), any person who—

(A) knowingly presents, or causes to be presented, a false or fraudulent claim for payment or approval;

(B) knowingly makes, uses, or causes to be made or used, a false record or statement material to a false or fraudulent claim…

…is liable to the United States Government for a civil penalty of not less than $5,000 and not more than $10,000, as adjusted by the Federal Civil Penalties Inflation Adjustment Act of 1990 ( 28 U.S.C. 2461 note; Public Law 104–410[1] ), plus 3 times the amount of damages which the Government sustains because of the act of that person.”

Proper billing does not just apply to government programs, like Medicare. Typically, private insurance companies adhere to these same standards across all lines of business. For more information on Fulcrum requirements, please review your signed provider contract and the 2018 Provider Manual.

If you have any questions, not containing PHI, please direct them . Additionally, if you know or suspect FWA is occurring in your place of business please report it immediately to Fulcrum’s compliance hotline at 1-866-714-0526. Tips can be left on this voicemail 24/7 by anyone (provider, office support staff, patients, etc.).


Audit Protection – Webinars

Take advantage of our Webinars from coding and audit expert, Dr. Gwilliam providing insight to what auditors look for when reviewing documentation and record-keeping, such as:

Part 1: Establishing Medical Necessity: 
  • Establishing medical necessityCartoon Man
  • Treatment plan development and re-evaluation
  • Demonstrating patient progress
Part 2: Constructing a treatment plan:
  • Create care plans that establish need for care
  • Learn how payers and auditors use treatment plans and measurable goals to determine if care is payable
Part 3: Updating Treatment Plans:
  • Learn how and why to update treatment plans at a re-evaluation
  • Tell the story of ‘patient progress’ using measurable goals of Outcome Assessment Tools
Part 4:   Showing Patient Progress:
  • Learn how to document patient progress
  • Assessments updates for daily visits
  • Recording the ‘patient progress’ story with your SOAP notes

2018-2019 ACA CPT & RUC Advisor Fellowship

ACA seeks applicants for its CPT/RUC Advisor Fellowship for the 2018-2019 program year. The program provides future health policy leaders with a deeper understanding of code development and valuation, coding guidance, payer engagement and payment reform. The program involves a year-long learning opportunity, which includes engagement in the CPT and RUC processes.

Interested ACA members are encouraged to complete and submit their application by Friday, June 15 . Notifications will be made in mid-August. To apply, click here .

Moving or Retiring? Let us Know!

Address Book IconIt is vital that you report any practice changes to ensure that we have your current address, phone, fax, and email address. Any changes or corrections to your TIN/name combination should be communicated immediately. TheProvider Update tool within ChiroCare Connect offers a quick and electronic means to report changes. Simply select the “Billing Information Update” option within the Provider Update tool. 

Please contact our Provider Services team at 877-886-4941 with any questions about submission of updates.

We appreciate your continued partnership!